Shipping & Returns
All orders are shipped within 48 hours Monday - Friday 8:30 am - 5pm
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Aarn USA offers free shipping for all orders being shipped to U.S. addresses. For foreign shipments, the rate charged for the shipping of your order is based on the weight of your products, package size and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to cancel your order.
All items are sent FOB origin, meaning that the sale is considered complete and the buyer owns the goods as soon as the product leaves Aarn USA's shipping dock or is delivered to the carrier, and thus the buyer of the goods is responsible for any liability during transport/delivery, including damage, loss or theft.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
Please email service@Aarn-USA.com to request a return, refund or exchange.
Merchandise that has been not been used or altered will be accepted for return or exchange.
Return of goods for refund or exchange must be in the item's original unused condition, including tags and packaging, and be within 30 days of purchase, unless there is a manufacturer defect.
Because Aarn USA provides free shipping for delivery of all orders sent to U.S addresses, we cannot pay the shipping/mailing costs for returns.